Thought leadership for new ways to do business in support of the global aviation and travel industry.
Showing posts with label travel. Show all posts
Showing posts with label travel. Show all posts
19 June 2009
Airports and Emotions
Airports for me present mixed emotions.Traveling back to see my family fills me with joy and anticipation, going back after being with my family I am filled with a tinge of saddness. Going on business thereis always that excitement of what to come, how would it go, what kind of adventure awaits me. I enjoy observing people and wondering what is behind the smile or the tears, transiting an airport gives that sense of detachment of being alone randomly observing people sometime not more for a few seconds but always in awe of the human capacity for joy, love, saddness, loneliness and many other emotions that pass by so fast. And when I am bored I watch how well or bad services are provided to customers by motivated and disinterested staff. I watch the ability of people to totally ignore their customers who are a few feet about them. Airports are learning experiences mostly about me then the multi national multitudes
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